Serpro Inc

Reviews

• Cindy Gibbs

  Mar, 05 2018
  ★ ☆ ☆ ☆ ☆
  ABSOLUTELY TERRIBLE. Serpro is incompetent and negligent, and I will NEVER do business with a company that uses them ever again. Serpro delivered a washer & dryer I had purchased from Home Depot. Two delivery men showed up way after the 1-5 pm "arrival window", after dark, and ended up installing my washer incorrectly. Shipping material was left in it, it was left unleveled, and they lost the gaskets to the brand new water hoses I had purchased because they tried to assemble everything in the street in the dark (I still have no idea why they did that since there's plenty of light in my driveway). The first and only load of clothes I washed in it caused damage to the brand new washer & dryer, as well as my laundry room walls.
  Home Depot scheduled them to come back out (7 days later) to fix it and they just didn't show up. Nevermind my husband and I moved our work schedules around to be here. No call, nothing. Even Home Depot's delivery support team had made numerous attempts to contact them throughout the week and couldn't get them to answer the phone.
  I've learned that other Home Depot customers have had to deal with this as well. I have been unable to do laundry for 3 weeks now. Save yourself a lot of trouble and damage to your home & appliances by not doing business with these people.
• Kristin Lopez

  Jan, 06 2018
  ★ ☆ ☆ ☆ ☆
  If you purchase anything that they have to deliver, do yourself a favor and cancel the order. They are by far the worst company I have ever had the pleasure of working with. Failed to show up at all the first day that the delivery was scheduled. They did show up the second day and failed to hook up my washing machine properly managing to flood a very large portion of my home. For the past 2 and a half months I have gotten nothing but the run around from them and have still yet to have the $6,000 worth of damage to my home repaired. I can't even get Ron(the manager) to answer my calls or return my messages that I have left with the rude receptionist named Kathy.

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