Jared - Galleria of Jewelry

Reviews

• Mal Eliz

  Sep, 06 2018
  ★ ★ ★ ★ ★
  Great customer service! We bought a necklace in from Jared in 2013 that recently acquired a small cosmetic issue. I was so sad! We brought it in and within 15 minutes they completely replaced the piece with a brand new one. Thank you!!!
• Bill Moyer

  Apr, 23 2018
  ★ ★ ☆ ☆ ☆
  So far, not impressed. My wife and I purchased a Vera Wang ring for over $3000. The sales person was very attentive, up until she closed the sale. As soon as we agreed to purchase the ring, she abruptly turned us over to another associate. On to her next prospective sale! Also, without my permission she added a service contract for $200. When I told the associate I didn't want the contract, I was nearly coerced to add it back to the sale. I didn't. When I got home, I discovered that the paperwork for the ring didn't describe the ring in detail, just the store's SKU. I called the store and requested a more detailed itemization, I was told that I would have to return to the store to get it. They wouldn't email or fax it to me, nor would they agree to mail me the information. They told me they didn't have a way of emailing or faxing it to me. !! Seriously? When I told the associate that if I had to return to the store to get a simple form which should have been included anyway I would be returning the ring. Only then did they agree to mail it to me. I'm still waiting for this to arrive. I plan on returning the ring to the store if I don't get the information I requested soon. The ring is beautiful, the store is beautiful, the store's after-care customer service is ugly. We went to Jared's because we thought they would be more professional; I should have shopped elsewhere.
• Jessica Howley

  Dec, 18 2017
  ★ ★ ★ ★ ★
  LINDA was amazing and took her time with me. Would definitely be back! Thank you for a wonderful experience. Very happy and satisfied with my ring!!!

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